Payment Policy

1. Accepted Payment Methods

At BoardCustom, we strive to provide a seamless and secure payment experience for our customers. We accept the following payment methods:

  1. Credit and Debit Cards
    We accept all major credit and debit cards, including but not limited to:

    • Visa

    • MasterCard

    • American Express

    • Discover

  2. Installment Payments
    We also offer installment payment options to make your purchase more convenient. You can pay for your order in installments through the following services:

    • Afterpay

    • Klarna
      These services allow you to split your payments into smaller, manageable amounts over a set period of time, typically 4 payments, bi-weekly or monthly.

     

  3. PayPal
    You can also use PayPal for a quick and secure checkout process.

  4. Google Pay
    For faster payments, we accept Google Pay, allowing you to use your Google account to complete your purchase securely.

  5. Apple Pay
    We also support Apple Pay for customers using Apple devices, providing a simple and secure checkout experience.

2. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation via email. This confirmation will include details of your order, including the product(s) purchased, shipping information, and payment breakdown.

If your payment method is declined or an issue arises during the transaction, you will be notified, and you will be asked to provide an alternative payment method. Please ensure that your payment information is accurate and up to date to avoid any delays in processing your order.

3. Payment Security

We use Shopify Payments, a secure and reliable payment gateway, to process all transactions. Your payment information is encrypted and securely processed through SSL (Secure Socket Layer) technology, ensuring that your personal and financial details are kept safe.

We also comply with industry standards and regulations, such as PCI DSS (Payment Card Industry Data Security Standard), to protect your payment information.

4. Payment Authorization

All payments are subject to authorization by the payment provider. In some cases, additional verification steps may be required to complete your purchase, especially for international orders. We reserve the right to cancel or delay orders if there are issues with payment authorization.

5. Payment for Installment Plans

For customers using installment payments (e.g., Afterpay, Klarna, or Shop Pay Installments), the total amount of your purchase will be split into multiple payments. The first installment is due at the time of purchase, and subsequent installments will be charged according to the schedule provided by the installment service.

Please note the following:

  1. Installment payments are subject to approval by the payment provider.

  2. You must ensure that the payment method used for installment payments has sufficient funds available for each scheduled payment.

  3. If any installment payment fails, you may be charged late fees by the installment provider, as outlined in their terms and conditions.

6. Pricing and Currency

All prices on our website are listed in USD (United States Dollars). If you are purchasing from outside the United States, your payment provider may convert the amount into your local currency at the current exchange rate.

Please note that any applicable taxes, duties, or customs fees will be calculated at checkout and are the responsibility of the customer (for international orders).

7. Refunds and Payment Adjustments

If you request a refund, it will be processed through the same payment method used for the original purchase. The amount refunded will be credited to your account within 7-14 business days (depending on your payment provider and the type of payment method used).

If you used an installment payment option, the refund will be issued based on the total amount paid up until the refund request, and the installment plan will be adjusted accordingly.

8. Payment Issues

If you experience any issues with your payment, please contact our customer support team immediately at info@boardcustom.com. We will assist you in resolving any payment issues or finding alternative payment methods.

9. Changes to Payment Policy

We reserve the right to update or modify this Payment Policy at any time to reflect changes in our payment options, security measures, or legal requirements. Any changes will be posted on this page, and we encourage you to review it periodically. The effective date of this Payment Policy is [February 25, 2026].

10. Contact Us

If you have any questions or concerns regarding this Payment Policy or need assistance with payment processing, please reach out to us: