Shipping policy

1. Order Processing

Once your order is placed, we will begin processing it immediately. Please allow us 1-2 business days for order processing, which includes the preparation, packaging, and quality checks of your personalized product(s).

2. Shipping Times

We offer reliable shipping to both domestic and international customers. Shipping times vary based on your location:

  • Domestic Orders (United States):
    Estimated delivery time is 3–7 business days after the order is shipped.

  • International Orders (Outside the United States):
    Estimated delivery time is 7–14 business days after the order is shipped, depending on the destination country.

Please note that these timeframes are estimates and can vary due to factors such as shipping carrier delays, customs processing, or weather conditions.

3. Shipping Methods

We use trusted shipping carriers to deliver your products safely and on time. For both domestic and international orders, we work with reputable shipping providers, including but not limited to:

  • USPS

  • UPS

  • FedEx

  • DHL (for international shipments)

Tracking numbers will be provided once your order has shipped so that you can monitor your package’s progress.

4. Shipping Costs

Shipping fees are calculated at checkout based on the weight of your order and the delivery address. You will be notified of the exact shipping cost before completing your purchase.

5. Order Tracking

Once your order has been shipped, you will receive an email notification with a tracking number and a link to track your order's status. If you do not receive your tracking information within 2 business days after shipment, please contact our customer service team at info@boardcustom.com.

6. Shipping Restrictions

Currently, we do not ship to P.O. boxes or military addresses (APO/FPO/DPO). If you live in a restricted area, please contact our customer support team for further assistance.

7. Customs, Duties, and Taxes (For International Orders)

For international orders, please be aware that additional customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. We recommend checking with your local customs office for more information before placing an order.

8. Shipping Delays

While we strive to ensure timely delivery, please note that some circumstances may cause delays, such as:

  • Carrier delays (due to weather, holidays, or other factors beyond our control)

  • Customs delays (for international shipments)

  • High order volumes during peak seasons

If your order is delayed or you encounter any issues with shipping, please don’t hesitate to contact us at info@boardcustom.com.

9. Lost or Damaged Packages

If your package is lost or damaged during transit, please notify us immediately. We will work with the shipping carrier to resolve the issue. In some cases, we may require you to file a claim with the carrier. We will do our best to ensure that you receive your product.

10. Changes to Shipping Policy

We reserve the right to update or modify our Shipping Policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically. The effective date of this Shipping Policy is [February 25, 2026].

11. Contact Us

If you have any questions about your shipping details or if you need assistance, please feel free to reach out to us: