Privacy Policy

1. Introduction

At BoardCustom, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services. By using our website or services, you agree to the practices outlined in this policy.

This policy complies with Shopify's guidelines as well as Google's privacy standards, and aims to align with global data protection laws such as GDPR and CCPA.

2. Information We Collect

We collect personal information to improve our services and to enhance your shopping experience. The information we collect includes:

  1. Personal Identification Information

    • Name

    • Email address

    • Shipping and billing addresses

    • Phone number

    • Payment details (processed by Shopify Payments or third-party payment providers)

  2. Non-Personal Identification Information

    • IP address

    • Browser type

    • Device information

    • Pages viewed and actions taken on our website

    • Cookies (for analytics, user experience improvements, and marketing)

3. How We Use Your Information

We use the collected information for the following purposes:

  1. Order Fulfillment

    • To process and ship your orders. This includes sharing your address and payment details with third-party service providers, such as shipping carriers.

  2. Customer Support

    • To respond to your queries, complaints, and requests for information or support.

  3. Marketing & Promotions

    • To send you promotional offers, newsletters, and updates about our products and services (with your consent, if required by law).

  4. Improving Our Website

    • To analyze website usage and improve the user experience through analytics tools (Google Analytics, etc.).

  5. Compliance with Legal Requirements

    • To comply with applicable laws, regulations, and legal requests.

4. How We Protect Your Information

We implement reasonable security measures to safeguard your personal information. This includes:

  • Encryption: Using SSL encryption to protect sensitive information during transmission.

  • Access Control: Limiting access to your personal data to authorized personnel only.

  • Payment Security: Our payment processors (such as Shopify Payments) follow strict industry standards for security.

Despite these efforts, no data transmission or storage method can be guaranteed 100% secure. Therefore, we cannot ensure absolute security but strive to protect your information to the best of our ability.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience and analyze website performance. Cookies are small files stored on your device that allow us to:

  • Remember your preferences (such as language or items in your shopping cart)

  • Analyze website traffic and user behavior

  • Show personalized advertisements

You can control cookie settings in your browser, but disabling cookies may affect your ability to use certain features of our website.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers for the purposes described above, such as:

  • Payment Processors: To complete your transactions securely (e.g., Shopify Payments).

  • Shipping Providers: To ship your orders (e.g., UPS, FedEx).

  • Marketing Platforms: To send promotional content (e.g., email marketing services like Mailchimp).

  • Analytics Providers: To gather insights on website performance (e.g., Google Analytics).

We require all third-party service providers to comply with applicable data protection laws and to handle your personal data securely.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

  1. Access: You can request a copy of the personal information we hold about you.

  2. Correction: You can update or correct your personal information.

  3. Deletion: You can request the deletion of your personal data, subject to applicable laws.

  4. Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails by clicking the "unsubscribe" link in our emails or by contacting us directly.

  5. Data Portability: You can request to receive your personal data in a machine-readable format.

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. After this period, your data will be securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to third-party websites or services. These third parties have their own privacy policies, which we encourage you to review. We are not responsible for the content or practices of these third-party sites.

10. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we discover that a child under 13 has provided us with personal information, we will take steps to delete such data from our systems.

11. International Transfers

If you are located outside the United States, please be aware that your data may be transferred to and processed in the United States or other countries where our servers or service providers are located. By using our services, you consent to the transfer and processing of your data in accordance with this Privacy Policy.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be posted on this page, and we encourage you to review it periodically.

The effective date of this Privacy Policy is [February 25, 2026].

13. Contact Information

If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal information, please feel free to contact us: